our promises

lowest rate guarantee

This hotel reservation service is managed by HotelClub and Rates to Go exclusively for Cheaperthanhotels. Rates to Go guarantees that every hotel reservation made on Cheaperthanhotels has the lowest hotel rate publicly available on the Internet. HotelClub guarantee it’s prices when the hotel is designated with a symbol
[ Recommended Hotel ].

If you find a rate lower than the best available Cheaperthanhotels Internet rate on another web site for the same hotel/accommodation, on the same dates and advise us within 24 hours of booking your room(s) with us, we will honour that rate for the night(s) for which the lower rate was found and refund you the difference.

We guarantee that you get the lowest rates on Cheaperthanhotels.

To claim this guarantee, you must send an email to our customer service support centre and include the following details:

• Your booking ID. Make sure to quote you booked your reservations through Cheaperthanhotels.
• The website where you found the cheaper rate(s)
• The rate(s) provided by that website

terms and conditions

• The lower rate must be for the same hotel, same room type, same package and inclusions, on the same date(s), for the same number of guests and available for booking from another website.
• We must be contacted about the lower rate within 24 hours of booking.
• You must have a confirmed booking from Cheaperthanhotels.
• Guarantee does not apply to special events such as New Years Eve and other major city-specific events.
• Guarantee does not include web sites or rates where the hotel brand and specific hotel are not known until the booking is made.
• Guarantee does not include web sites or rates that "package" travel, entertainment, hotel, and/or food components, such as: air fare + hotel stay, hotel stay + car rental, hotel stay + restaurant voucher, or similar packages.
• Guarantee does not include rates that have been negotiated by the hotel with corporations or travel agencies; only publicly available rates apply.

frequently asked questions

• If I am able to find a lower rate, how do I contact HotelClub or Rates To Go?
  Please send an email to our customer service support center at lowest_rate@ratestogo.com and include the following details:
  - Your booking ID with Cheaperthanhotels.
  - The website where you found the cheaper rate(s)
  - The rate(s) provided by that website
  
• What is the turnaround time for adjustment if I found a lower rate?
  One of our Customer Service representatives will email or call you with confirmation on the new rate within 1 business day.
• How will I receive my refund?
  We will make the refund directly to the credit card provided at the time of your booking. The refund will usually appear on your credit card statement within 7-10 business days.

pay on arrival conditions

- Pay On Arrival #
- Pay booking deposit only
- Pay full amount on arrival

 

# Bookings beyond 20 days are not applicable to this arrangement.
# Only applies to some last minute hotel arrangements
# Does not apply to all hotels